--- title: "What a BBB A+ Rating Actually Means When You're Hiring a Lake Norman Landscaping Contractor | Southern Style Turf & Design" description: "BBB ratings are one signal among many when evaluating a contractor. Here's what an A+ rating actually means — and what it doesn't tell you." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "BlogPosting", "headline": "What a BBB A+ Rating Actually Means When You're Hiring a Lake Norman Landscaping Contractor", "description": "BBB ratings are one signal among many when evaluating a contractor. 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Here's what an A+ rating actually means — and what it doesn't tell you. By Josh Solano, Southern Style Turf & Design • June 7, 2027 • 3 min read [Call 704-460-2019](tel:7044602019) [Get free estimate](/contact) Insured in NC 80 Google Reviews Free Estimates BBB Accredited · A+ Rated BBB ratings are one signal among many when evaluating a contractor. Here's what an A+ rating actually means — and what it doesn't tell you. ## What the BBB Actually Evaluates The Better Business Bureau assigns ratings based on factors including: how long the business has been operating, whether complaints have been filed and how they were resolved, whether the business has transparent contact information and business practices, and whether there are any government actions against the business. It does not evaluate the quality of work directly — it evaluates business conduct and complaint resolution. ## What A+ Means An A+ rating means the business has operated with no unresolved complaints, has responded appropriately to any complaints that were filed, has transparent business practices, and meets BBB's standards for accreditation. For a landscaping contractor, it means homeowners who had problems were responded to and resolved, not that no problems occurred. A business that has never had a complaint isn't necessarily better than one that had a complaint and resolved it promptly and professionally. ## What It Doesn't Tell You BBB ratings don't evaluate craftsmanship, technical competence, project management, or whether a contractor understands your specific soil and drainage conditions. A contractor can have an A+ BBB rating and still be wrong about the drainage solution your property needs. ## How to Use It BBB rating is one data point in a broader evaluation that should include: verifiable license (NC Chapter 89D for landscape contractors), proof of current insurance, references from comparable projects, Google reviews that describe specifics rather than just stars, and how the contractor communicates and presents information during the estimate process. Southern Style Turf & Design is BBB A+ accredited. We're also insured, and have 80 Google reviews from Lake Norman homeowners. We're happy to answer any of the questions above during a free site visit. Call 704-460-2019. ### Want this looked at on your property? We give free, no-pressure on-site estimates across Denver, Mooresville, Cornelius, Davidson, Huntersville and Troutman. [Call 704-460-2019](tel:7044602019)[Schedule online](/contact) ### In this article - [What the BBB Actually Evaluates](#s1) - [What A+ Means](#s2) - [What It Doesn't Tell You](#s3) - [How to Use It](#s4) ### Related services [Drainage Solutions →](/drainage-solutions-lake-norman-nc)[Retaining Walls →](/retaining-wall-contractor-lake-norman-nc)[Hardscaping →](/hardscaping-lake-norman-nc) Keep reading ## More Lake Norman Guides ![Why Lake Norman Properties Have Drainage Problems (And How to Fix Them) — Lake Norman, NC](https://images.leadconnectorhq.com/image/f_webp/q_80/r_1200/u_https://storage.googleapis.com/msgsndr/jyVUsE1p2Xtk161hx8YY/media/68f3abfffaf82be1c6d21785.jpeg) Drainage Solutions ### [Why Lake Norman Properties Have Drainage Problems (And How to Fix Them)](/blog/drainage-problems-lake-norman-nc) October 20, 2025 5 min read ![Do I Need a Retaining Wall? How to Tell — Lake Norman, NC](https://images.leadconnectorhq.com/image/f_webp/q_80/r_1200/u_https://storage.googleapis.com/msgsndr/t1XFXyDIHqnvQO2MlWxT/media/6994abb85c22653b50e6110e.jpg) Retaining Walls ### [Do I Need a Retaining Wall? How to Tell](/blog/do-i-need-a-retaining-wall) September 12, 2026 7 min read ![Retaining Wall Ideas for a Sloped Backyard — Lake Norman, NC](https://images.leadconnectorhq.com/image/f_webp/q_80/r_1200/u_https://storage.googleapis.com/msgsndr/t1XFXyDIHqnvQO2MlWxT/media/6a95d0ed02832ae8617c1bc1.jpeg) Retaining Walls ### [Retaining Wall Ideas for a Sloped Backyard](/blog/retaining-wall-ideas-sloped-backyard) September 12, 2026 7 min read [See all articles →](/blog) ## Still not sure what your yard needs? Tell us what's happening on your property and we'll tell you what will actually fix it. Free on-site estimate, no trip fee. [Call 704-460-2019](tel:7044602019) [Schedule online](/contact) Southern Style Turf & Design Professional landscaping, hardscaping, drainage, retaining walls, grading, concrete, landscape lighting, and irrigation throughout Lake Norman, NC. Locally owned. Locally owned and insured. [704-460-2019](tel:7044602019) [Southernstyleturf@gmail.com](mailto:Southernstyleturf@gmail.com) Serving Denver, Mooresville, Cornelius, Davidson, Huntersville and Troutman, NC Services [Drainage solutions](/drainage-solutions-lake-norman-nc) [Retaining walls](/retaining-wall-contractor-lake-norman-nc) [Hardscaping & patios](/hardscaping-lake-norman-nc) [Landscape design](/landscape-design-lake-norman-nc) [Grading & excavation](/grading-excavation-lake-norman-nc) [Irrigation systems](/irrigation-systems-lake-norman-nc) [Concrete installation](/concrete-installation-lake-norman-nc) [Landscape lighting](/landscape-lighting-lake-norman-nc) Service areas [Denver, NC](/service-area/denver-nc) [Mooresville, NC](/service-area/mooresville-nc) [Cornelius, NC](/service-area/cornelius-nc) [Davidson, NC](/service-area/davidson-nc) [Huntersville, NC](/service-area/huntersville-nc) [Troutman, NC](/service-area/troutman-nc) Company [About us](/about) [Reviews](/reviews) [Projects](/projects) [Blog](/blog) [All services](/services) [Contact](/contact) [Privacy policy](/privacy-policy) [SMS terms](/sms-terms) Memberships & Accreditation [Lake Norman Chamber Member](https://business.lakenormanchamber.org/directory/Details/southern-style-turf-design-4997872) [Mooresville–South Iredell Chamber Member](https://business.mooresvillenc.org/list/Member/southern-style-turf-design-12867) [NCNLA Member](https://ncnla.com/member/SouthernstyleturfDesign) [BBB Accredited](https://www.bbb.org/us/nc/cherryville/profile/landscape-design/southern-style-turf-design-0473-92036576) [Facebook](https://www.facebook.com/people/Southern-style-turf-design/100090777557339/) [Instagram](https://www.instagram.com/southernstyleturf_/) [TikTok](https://www.tiktok.com/@Southernstyleturf) © 1970 Southern Style Turf & Design · All rights reserved [Privacy policy](/privacy-policy) [SMS terms](/sms-terms) [Cookie policy](/cookie-policy) [Call Now](tel:7044602019) [Free Estimate](/contact)